Refund Policy

1. How We Charge

We quote every engagement in writing before work starts. The quote or engagement letter sets out the scope, the professional fee and the payment milestones. The discovery call is free, so there is no fee to refund for it.

Each quote shows two kinds of cost as separate lines:

• Professional fee: what we charge for our own work. GST at 18 percent applies to it where the law requires.
• Third party costs: government fees, stamp duty, digital signature certificates (DSC), apostille charges and similar costs. We pass these through at cost.

2. Cancellation Before Work Starts

If you cancel before we start work, we refund the professional fee in full. We also refund any government fee or third party cost you paid us that we have not yet paid out.

Work starts when we begin the first task in the agreed scope.

3. Cancellation After Work Starts

Your quote splits the work into milestones. If you cancel after work starts, these rules apply:

• We refund the professional fee for milestones we have not started.
• We do not refund the professional fee for milestones we have completed.
• We do not refund government fees, stamp duty, DSC charges or other third party costs we have already paid.

A milestone that is in progress on the day you cancel counts as started. We hand over the work done on it.

When an engagement ends early, we hand over your documents and the work product for the milestones you have paid for.

4. Compliance Retainers

• We bill retainers monthly in advance.
• You can end a retainer with 30 days' written notice to [email protected]. We keep working during the notice period.
• We do not refund months we have already serviced.

5. When We Fall Short

If a filing is rejected because of our error, we fix it at no charge. We also pay any late filing fee that results from our error.

If we cannot deliver the work because of our own failure, we refund the professional fee for the part we did not deliver.

We do not offer a money back guarantee on completed advisory work. If you are unhappy with the work, tell us and we will review it with you. If you decide to move to another firm, we hand over your files.

6. Authorities and Events Outside Our Control

Government portals and authorities set their own timelines and decisions. We cannot guarantee any approval. A delay or rejection by an authority does not by itself give a right to a refund, unless our error caused it.

If an event outside our control stops the work, we agree the next steps with you in writing. If you then decide to stop, section 3 applies.

7. How to Ask for a Refund

1. Email [email protected] with your engagement reference and the reason for your request.
2. We review the request against your quote or engagement letter.
3. We tell you the outcome in writing, with the amount we will refund.
4. We pay an approved refund within 10 business days to the original payment method.

8. Changes to This Policy

We may update this policy. The date at the top of this page shows the latest version. The version in force on the date you accept your quote or engagement letter applies to that engagement.

9. Contact

Send refund requests and questions about this policy to us here:

• Email: [email protected]
• Phone: +91 94657 30130
• Address: Krystal7 Innovations Private Limited, Unit 02-007, 2nd Floor, Emaar The Palm Square, Sector 66, Rajesh Pilot Marg, Gurugram, Haryana 122102, India

Related terms: Our Terms of Service apply to every engagement. Our pricing page shows the fee bands most quotes fall in.